General FAQ How can I buy a new policy? Simply select the product you want to buy from the products menu and follow the steps shown in the product page. How can I renew a policy? Log in to your account and select the policy you wish to renew from your dashboard. We will mark the policies that are due as renewable. Can I renew policies that don’t belong to me? Yes, you can do so by opting the quick renewal feature. Simply select the product you wish to renew and enter the CPR and policy number and click on the renew button. Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information on 80008777. How long in advance can I renew a motor policy? You can do so 3 months prior to the policy’s expiry date What are the services available to online registered customers? View all your valid insurance policies Purchase new policies and renew policies Update your personal information Access to notification system Can I make changes to my policies at the time of renewal? We don’t have such a facility just yet. Changes will have to be done in our branches. Can I buy or renew commercially registered vehicles? We don’t have such a facility just yet. Such vehicles have to be insured in our branches. How do receive my insurance certificate? After completing the insurance process, you will receive a copy of the insurance certificate attached to the invoice via your registered email. Travel Insurance How can I buy a new policy? Simply select the product you want to buy from the products menu and follow the 4 steps shown in the product page. How can I renew a policy? Log in to your account and select the policy you wish to renew from your dashboard. We will mark the policies that are due as renewable. How can I submit a claim? You can contact us via: Telephone – 80001222 Email – travela@europ-assistance.com Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information . How do receive my insurance certificate and Schedule? After completing the insurance process, you will receive a copy of the insurance certificate attached to the invoice via your registered email. Motor Insurance How can I buy a new policy? Simply select the product you want to buy from the products menu and follow the 4 steps shown in the product page. How can I renew a policy? Log in to your account and select the policy you wish to renew from your dashboard. We will mark the policies that are due as renewable. Can I renew policies that don’t belong to me? Yes, you can do so by opting the quick renewal feature. Simply select the product you wish to renew and enter the CPR and policy number and click on the renew button. Can I register a claim on the website? Yes you can, through our e-channels WhatsApp – 17875000 Website – www.gigbh.com Mobile application: GIG-GO Email – webclm@gig.com.bh Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information . How long in advance can I renew a motor policy? You can do so 3 months prior to the policy’s expiry date Can I make changes to my policies at the time of renewal? We don’t have such a facility just yet. Changes will have to be done in our branches. Can I buy or renew commercially registered vehicles? We don’t have such a facility just yet. Such vehicles have to be insured in our branches. How do receive my insurance certificate? After completing the insurance process, you will receive a copy of the insurance certificate attached to the invoice via your registered email. What is Distance Based Motor insurance? Pay-per-kilometer, also known as mileage-based or pay-as-you-go insurance, is a type of car insurance in which the premium (aka your cost) changes depending on how much you drive. What happens if I drive more than 20,000 km? If you end up driving more than 20,000 km in a year, no worries: we won’t bump up your premium. You will still enjoy the full insurance cover for the price you paid in the beginning. Not a single penny more. Why can't I give you my average mileage now and get cashback straight away? Our main job is to provide you with a great cover, which will keep you safe from any surprise bills. The same applies to your cashback benefit, too. If we gave you cashback based on your estimate at the beginning of your policy, you'd always be worrying whether you drove more than expected and get an additional invoice at the end of the year. How do you track my mileage? Will you be installing a tracking device on my car? Our Pay-per-kilometer feature is designed around the mileage you drive, not your driving style. That's why we don't install any tracking devices. To calculate your cashback, you just send us one mileage reading at the beginning of the policy, and one more at the end. The difference in mileage between the two readings tells us how much you drove during the year. How do I send you my mileage reading? On the start date of your insurance policy, we will send you an SMS containing a link. By clicking on it, you will be transferred to a webpage where you will be asked to upload a video containing your car's plate number, and the car's mileage shown on the odometer. If I keep my mileage down, am I automatically eligible for the cashback? That’s right. If you get Comprehensive insurance with our Pay-per-kilometer option, and you drive less than 20,000 km, you will automatically qualify for cashback. Do I get my cashback even if I filed a claim? We know how frustrating it is to get into an accident. Unfortunately, we are unable to offer cashback, however, we would love to assist you with your claim. Please contact us via WhatsApp 17875000. Home Insurance How can I buy a new policy? Simply select the product you want to buy from the products menu and follow the 4 steps shown in the product page. How can I renew a policy? Log in to your account and select the policy you wish to renew from your dashboard. We will mark the policies that are due as renewable. Can I renew policies that don’t belong to me? Yes, you can do so by opting the quick renewal feature. Simply select the product you wish to renew and enter the CPR and policy number and click on the renew button. How can I submit a claim? You can contact us via:WhatsApp – 17119999 Email – nonlifeclaims@gig.com.bh Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information . Can I make changes to my policies at the time of renewal? We don’t have such a facility just yet. Changes will have to be done in our branches. Can I buy or renew commercially registered vehicles? We don’t have such a facility just yet. Such vehicles have to be insured in our branches. How do receive my insurance certificate? After completing the insurance process, you will receive a copy of the insurance certificate attached to the invoice via your registered email. Domestic Insurance How can I buy a new policy? To buy this insurance, you can contact us via:Call Center – 80008777WhatsApp – 17119999 How can I renew a policy? For renewal please contact us via:Call Center – 80008777WhatsApp – 17119999 How can I submit a claim? You can contact us via:WhatsApp – 17119999 Email – life@gig.com.bh Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information on 80008777 . Can I make changes to my policies at the time of renewal? We don’t have such a facility just yet. Changes will have to be done in our branches. Moeen Insurance How can I buy a new policy? To buy this insurance, you can contact us via:Call Center – 80008777WhatsApp – 17119999 How can I renew a policy? For renewal please contact us via:Call Center – 80008777WhatsApp – 17119999 How can I submit a claim? You can contact us via: WhatsApp – 17119999 Email – medical@gig.com.bh Can I renew an expired policy? No, once a policy is expired you will not be able to renew it using this website. For such cases, please visit our branches or call us for more information . Can I make changes to my policies at the time of renewal? We don’t have such a facility just yet. Changes will have to be done in our branches.